Return Policy

At Ooteri, we value our customers and strive to ensure a smooth and satisfactory shopping experience. If you are not fully satisfied with your purchase, our Return & Refund Policy is here to help.

1. Eligibility for Returns:
– Items must be returned within 7 days of delivery.
– The product must be unused, in its original packaging, and in the same condition as received.
– Certain products such as intimate wear, undergarments, or customised orders are non-returnable.

2. Return Process:
– Contact our customer service at info@ooteri.com or call +971504517182 to initiate a return.
– Provide your order number, product details, and reason for return.
– Our team will share the return shipping instructions.

3. Refunds:
– Once your return is received and inspected, we will notify you about the approval or rejection.
– Approved refunds will be processed within 7–10 business days via your original payment method.

4. Exchange Policy:
– Exchanges are allowed for size or colour variations, subject to stock availability.

5. Damaged or Defective Products:
– If you receive a damaged or defective product, report it to us within 48 hours of delivery with pictures.

Contact Us:
Ooteri
Lodhi Rd, CGO Complex, Pragati Vihar, New Delhi, Delhi 110003, India
Email: info@ooteri.com | Phone: +971504517182